WHO WE ARE
KnowledgeConnex, LLC is a privately held company in Evans, Georgia. The company is focused on providing comprehensive solutions to professional member healthcare associations throughout the United States.
Our website address is knowledgeconnex.com, elearningconnex.com, registrationconnex.com, and associationconnex.com.
All KnowledgeConnex employees and members are based in the US and KnowledgeConnex has no affiliates based outside the US. KnowledgeConnex products and services are available only in English and may not be available in all regions; payment for goods and services is accepted only in US dollars.
Choosing to purchase or use products or services provided by KnowledgeConnex signifies that you understand and agree to this privacy statement and accept the methods for storing, using, and sharing your information.
Data Privacy Statement
KnowledgeConnex’s Data Privacy Statement affirms KnowledgeConnex’s commitment to honoring the privacy of anyone who provides personal information on our website through careful compliance with privacy and data protection laws. It is KnowledgeConnex’s goal to constantly improve its services to meet its customers’ needs. There are times when KnowledgeConnex collects and stores information, including personal information, which enables us to provide quality services, such as member services, product and sales information, and information about the health profession.
KnowledgeConnex website users are cautioned it is their responsibility to check our data privacy statement frequently for updates that may affect them.
Scope of this Data Privacy Statement
This statement applies to all products and services offered by KnowledgeConnex and covers all personal information collected from KnowledgeConnex’s website. It does not apply to services and products offered by other entities or persons, including other companies and organizations that advertise KnowledgeConnex services or any third party operating a website that is reached by a link from an KnowledgeConnex website or other digital assets (such as electronic forms).
Third-Party Websites and Links to Other Sites
KnowledgeConnex uses some social media tools and websites to interact with its customers and resource partners. Websites and email communications are used to publicize KnowledgeConnex programs and services and engage with members of the public. The KnowledgeConnex privacy and other web policies do not apply to these third-party sites and we encourage you to read the policies of the third-party site when deciding whether to use it.
KnowledgeConnex is committed to using current, appropriate technologies, contracts, administrative, physical, and organizational measures to protect your personal information from data loss, destruction, unauthorized access, and accidental and/or unlawful disclosure or manipulation. These measures are subject to continuous improvement actions as technologies progress.
WHAT PERSONAL DATA WE COLLECT
KnowledgeConnex may collect personal information when an individual register for an account, uses KnowledgeConnex online services, or when submitting documentation using forms (e.g., contact, registration, or order forms) by other electronic and paper methods. KnowledgeConnex subscribes to services that provide lists of individuals with the types of information detailed below. In addition, individuals have the option of giving permission for a third party to provide KnowledgeConnex with their personal information. Information captured may include but are not limited to:
- Phone numbers
- E-mail addresses
- Fax numbers
- Professional license and certification information
- Event registration information
- Company name
- Job title
- Employment history
- School transcripts
- Membership ID numbers
- Credit card information may be received when provided by customer.
- Credit card information submitted via the KnowledgeConnex website is not retained in any form by KnowledgeConnex. Credit card information is processed and maintained by third-party vendors.
- Possibly other identifiers that permit the physical or online contacting of a specific individual.
KnowledgeConnex does not market to children and does not knowingly collect personally identifiable information from children on the KnowledgeConnex website.
WHY WE COLLECT IT
KnowledgeConnex may use personal information collected through its online services and other methods (such as e-mail, fax, chat, telephone) to provide you with information, products, and services you may be interested in, request, or purchase; to contact you with member information; to invite you to participate in surveys and research projects; to invite you to provide feedback; to better understand your needs or interests; or to improve our products and services.
Additionally, basic personal information, as identified above, may be exchanged with KnowledgeConnex third-party business partners that aid in the delivery of purchased services.
KnowledgeConnex may also share your information in the aggregate with governments, regulatory bodies, and/or supervisory authorities, and as required by law.
KnowledgeConnex uses the data collected to provide and improve goods and services to users. Registrant contact information may be made available to other participants. This may include the compilation of such information in both hard and soft copy which may be made available to participants and, in limited circumstances, to others.
KnowledgeConnex members, customers, subscribers and event registrants will receive electronic and printed communications, including, where applicable, regular publications and information regarding KnowledgeConnex member and other events, elections, and other information related to the provision of member and customer services.
Profile Data and Unique Identifiers
A member directory or attendee roster may provide general profile data on members/users and it accessible to other members/users. Information provided to other members/users includes a member’s/registrant’s name, address, phone, email, job title, and company name.
Unique identifiers are collected from website visitors to verify the user’s identity, provide customized web pages, and customized information, and for use as account numbers in our record system.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If your photo is provided to KnowledgeConnex then your image is publicly accessible.
When you submit data in an online form then this data is retained as long as needed to fulfill business operations and may be shared with third parties for sole purposes of fulfilling the business operation.
The KnowledgeConnex website provides interactive forms that let you voluntarily submit personal information (to include but not limited to your name, address, e-mail address, phone number, company name, and job title). In these cases, all submitted information is used only for the express purposes for which it is provided.
There are two types of cookies. A session cookie is a line of text that is stored temporarily in your web browser’s memory cache and will expire when the browser is closed. A session cookie is not placed on any hard drive, and it is destroyed as soon as you close your browser. A persistent cookie is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there. This lets that website remember what you were interested in the last time you visited.
We use persistent cookies to enable Google Analytics to differentiate between new and returning KnowledgeConnex visitors. Persistent cookies remain on your computer between visits to KnowledgeConnex website until they expire. We also use persistent cookies to block repeated invitations to take the customer satisfaction survey.
KnowledgeConnex may utilize third-party services to enhance its distribution of data and information (e.g., videos) through links from the KnowledgeConnex website. A persistent cookie may be set by such a third-party provider when you click on the provider’s link in order to access the KnowledgeConnex data (e.g., play a video).
By default, persistent cookies and web measurement technologies are automatically used when you visit the website of KnowledgeConnex. Nevertheless, if you decide to disable or remove cookies from your browser, you will continue to have access to all information and resources on the website of KnowledgeConnex.
KnowledgeConnex automatically collects some technical information from you when you visit the site in order to give you the best possible experience. KnowledgeConnex uses web measurement technology (Google Analytics) to automatically track how visitors interact with the KnowledgeConnex website including where they came from, what they did on the site and whether they completed any pre-determined tasks while on the site. This type of usage is classified by the Office of Management and Budget as Tier 2 usage since it is a multi-session web measurement. Aggregate data is used to help the organization improve our user interface and diversify our content offerings to meet the needs of our customers, track operational problems, prevent fraud and improve the effectiveness, security and integrity of the site. This information does not identify you personally and data is only retained in accordance with the organization’s data retention policy. For each page that you visit, we collect and store only the following technical information:
- Date and time of access
- URL address of the KnowledgeConnex webpage visited
- Internet domain and IP address from which our website was accessed
- Type of browser and operating system used to access our site (if provided by the browser)
- URL address of the referring page (if provided by the browser)
- Completion or success status of the request for a web page or other online item
- File size of the webpage visited
This information is only used to help us make the site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits and we do not share this data with anyone outside of the user’s association unless necessary for law enforcement purposes.
WHO WE SHARE YOUR DATA WITH/ WHERE WE SEND YOUR DATA
Your information is shared with third-party providers for sole purpose of fulfilling business operations. These third-party providers include but are not limited to the website hosting provider, e-commerce gateway provider, shopping cart provider, cloud storage providers, email marketing software vendor, and the software vendor collecting your demographic information that you provide on an online form.
In addition, KnowledgeConnex may provide member information to local affiliated associations or national affiliated associations for standard business.
HOW LONG WE RETAIN YOUR DATA
KnowledgeConnex may retain your personal information in its systems for the duration of required business operations. Your information will be retained as required by law.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
Users can opt in/out of communications by selecting “unsubscribe” at the bottom of the email message.
KnowledgeConnex is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. As a condition of use of KnowledgeConnex’s website, the user agrees to indemnify and hold harmless KnowledgeConnex, its officers, employees and agents against any and all liability, expenses (including attorney’s fees) and damages arising out of claims resulting from user’s use of this website.
HOW TO CONTACT US
Please visit our contact us page if you have a privacy-specific concern.