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Quality Management Supervisor
Multnomah County, Health Department, Behavioral Health Division

Location: Portland, Oregon
Work Setting: Behavioral/Mental Health
Job Function:
QA / QI / QM
Job Type:
Salary Range: $75,782.08 – $113,674.38 Annual



This recruitment is “Open Until Filled” to allow for a deeper candidate pool. First review date will be July 11th, 2024.

The Quality Management Supervisor provides supervision and oversight to a Quality Management and Compliance team. This position will help lead and develop quality management functions such as monitoring and implementing the division quality program, develop reports on performance of the division, leading and promoting quality improvement and compliance, leading a team of staff in support of the Behavioral Health Division. The supervisor acts as a liaison to community partners and providers, and works closely with the Quality Manager on monitoring of compliance and continuous quality improvement within the program and division. The supervisor should have experience in behavioral health fields that would qualify them to meet the Qualified Mental Health Associate (QMHA) or Qualified Mental Health Professional (QMHP) standards in OAR 309-019.

Job Description

As the Quality Management Supervisor, other duties will include:

Staff Oversight and Personnel Management

Manage direct reports with a broad array of work responsibilities across the team.

Manage performance, develop work procedures consistent with county and department policy, establish work schedules and supervise work performed by staff in order to meet agreed-upon goals, objectives and target dates.

Meet with team members to provide direction, answer questions, etc.

Provide professional content supervision, technical assistance and project management to projects in each unit.

Identification of staff skill sets and desired future goals; provide staff opportunities for growth and development and offer training opportunities consistent with long-term staff vision that also align with the mission of the Division.

Initiate personnel action as appropriate such as promotions and transfers as well as disciplinary actions as needed using progressive disciplinary practices in partnership with Health Human Resources, as needed.

Project Management, Road Map Development and Division Strategic Planning

Oversight and Supervision of long-term planning to ensure that technology products and services meet Division and IT long-term strategic objectives.

Collaboratively manage all projects related to Division technology needs with the Decision Support Manager

Include continuous quality improvement and change management practices and processes to meet program, division and department strategic plans and goals.


Develop, implement, monitor, coordinate, and provide ongoing evaluation of programs and projects.

Develop, implement, and maintain quality management plans and systems to ensure compliance and achieve program outcomes; develop training manuals, literature, publications, and other documents regarding new procedures, regulations, and services about the program area.

Act as subject matter expert (SME) and/or coordinator of programs to drive initiatives; support programs that are established and ongoing and provide a tangible outcome or service; responsible for operational evaluation assignments and implementation and/or the coordination of program activities through staff and volunteers.

Program Leadership

Provide oversight of quality related operations and staff in multiple settings.

Develop and implement related policies and procedures in conjunction with the Behavioral Health Quality Manager – Chief Compliance Officer.

Work with team members to monitor changes in local, state, federal and funding laws and requirements and ensure staff are up to date in their awareness of any unit operations modifications.

Provide education and training to team members, staff managers and providers.

Lead the planning, design and implementation of new quality-related processes and workflows.

Evaluates division-wide quality processes and procedures on an ongoing basis to identify gaps and inefficiencies and improve quality in documentation of client care, recordkeeping, communication and education needs and actions, etc.

Lead internal audits, audits of community based organizations, and audits of BHD by external entities, respond to corrective action and implement corrective actions and improvements.

Required Qualifications



Equivalent to a bachelor’s degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience).

Certification: Certified in Healthcare Compliance (CHC) (PREFERRED) – required to obtain within first year of employment

Preferred Qualifications


We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.

Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county.

Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context.

Respect and appreciation for ethnic and cultural diversity.

Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI)

Ability to collaborate and build relationships to achieve positive work outcomes.

Ability to maintain a safe and healthful workplace.

High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position

Education Qualifications


Equivalent to a bachelor’s degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience).


Multnomah County provides a comprehensive benefits program to employees. Family members, including qualified domestic partners and their children, are eligible under most Multnomah County benefits programs. An overview of our benefits programs is provided below; however, benefits vary depending on bargaining unit affiliation and employment status.
Please use this link to obtain additional information:

Instructions for Resume Submission

Please apply on-line at:

Apply Online:

Posted: July 1, 2024 at 2:30 PM
Post ID: 88485

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