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Manager-Health Information Management
Covenant HealthCare
Location: Saginaw, Michigan
Work Setting: Hospital
Job Function: HIM Manager/Supervisor
Job Type: Full-Time
Introduction
Summary:
The manager is responsible for ensuring the accuracy of DRG assignments, coding optimization, and correct coding on patient charts. The individual is responsible for the efficient, accurate and timely operations of medical transcription services. In addition, this individual is responsible for the integrity and timely processing of discharged charts and the overseeing of release of information functions within the department. The manager provides effective leadership of staff and timely completion of department activities through exemplary communications skills. As a leader, assists in efforts to provide comprehensive medical and financial patient information to all internal and external users. Primary patient contact is only social.
Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Job Description
Responsibilities:
Demonstrates excellent customer service
Assure all communications via telephone, email, or in person are timely, tactful, effective, positive, and professional. When needed educating customers in what assistance we may provide.
Demonstrates effective communication methods and skills, both verbally and in writing.
Contributes to organization success targets for patient satisfaction.
Effectively resolves customer’s issues and concerns.
Contributes to the organization success targets for net operating margin.
Develops and monitors the departmental budget and incorporates the financial information in the decision making process.
Demonstrates excellent customer service
Assure all communications via telephone, email, or in person are timely, tactful, effective, positive, and professional. When needed educating customers in what assistance we may provide.
Demonstrates effective communication methods and skills, both verbally and in writing.
Contributes to organization success targets for patient satisfaction.
Effectively resolves customer’s issues and concerns.
Contributes to the organization success targets for net operating margin.
Develops and monitors the departmental budget and incorporates the financial information in the decision making process.
Monitors Kronos productivity reports.
Monitors Action O-I Reports to benchmark the Health Information Management Department to other facilities to determine best practice.
Monitors turnaround time for transcription that can hold up coding/billing and clinical decisions
Monitors Accounts Receivable (AR) that HIM is responsible for.
Provides strategic leadership for area of responsibility so hospital and departmental goals are met.
Responsible for timely completion of department activities in conjunction with other department managers.
Collaborates effectively with other departmental managers to accomplish tasks in a professional and effective manner.
Works effectively and respectfully with physicians and other partners to accomplish tasks.
Effectively manages the staff in area of responsibility through communication, coaching, appraising, motivating, and staff development.
Communicates openly within area of responsibility through use of key principles to persuade others to take action, resolve disagreements or conflicts and initiate change.
Communicates through formal presentations or other communication activities, which contribute to solving problems or achieving work objectives i.e., reduce AR days, customer service, improve processes, etc.
Assures adequate turnaround time for areas of responsibility including but not limited to transcription, coding, tumor registry, analysis, release of information, professional coding/charge entry, audits, and scanning.
Performs, assists, and initiates special projects that may improve workflow both internally and interdepartmentally or organization wide.
Responsible for ensuring the integrity of the legal medical record through the Legal Medical Record Committee.
Assures compliance with ACOS standards for Cancer Registry.
Assures compliance with HFAP and other regulatory agencies.
Maintains current knowledge of the industry and area of responsibility.
Responsible for acquiring continuing education credits in pertinent areas and maintaining credentials as an RHIA, RHIT, RN, etc.
Responsible for staff evaluations, hiring, disciple, evaluations, and if necessary termination.
Performs other duties as assigned.
Maintains activity in appropriate professional associations.
Mentors students from colleges and visitors.
Twenty-four hour accountability for Health Information Management and its functions.
Assures that HIPAA privacy and security rules mandated by state and federal rules and Hospital and departmental policies are followed to protect patient information.
Education Qualifications
EDUCATION/EXPERIENCE
Basic Computer skills.
Knowledge of standard office equipment (fax, copier, etc.)
Demonstrates effective communication methods and skills, both verbally and in writing.
Uses appropriate organization/priority setting skills to complete work timely and accurately.
Practices effective problem identification and resolution skills as a method of sound decision making.
Show flexibility and willingness to adapt to change.
Ability to reprioritize work as needed.
Demonstrates knowledge of leadership development.
Must demonstrate confidentiality and trustworthiness, etc.
Must have literacy in Windows, Word Processing (Word), Excel, and Power Point programs.
Projects a positive, enthusiastic, energetic, and professional appearance.
Required – Bachelors Degree. Consideration given to candidates willing to commit to completion over a specified time frame.
Required – RHIA/RHIT credentials (RN Degree with medical record experience is acceptable if teamed with another HIM Manager with RHIA/RHIT credentials)
Preferred – One year of management experience.
Instructions for Resume Submission
Please include a resume along with the online application.
Apply Online: http://www.covenanthealthcare.com
Posted: September 29, 2023 at 10:25 AM
Post ID: 81456