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Revenue Cycle Trainer
Planned Parenthood of the Great Northwest & the Hawaiian Islands, Indiana, & Kentucky

Location: Seattle, Washington
Work Setting: Physician Office
Job Function:
Job Type:


Why Planned Parenthood?

Working at Planned Parenthood of the Great Northwest & the Hawaiian Islands, Indiana, & Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion.  Specifically, we recognize that profound racism impacts the education, health and wellbeing of people in our communities and we are actively working to address all forms of oppression.  We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

Job Description

About this position:   
Under the general supervision of the Revenue Cycle Manager, trains new and existing RCO staff on billing and other RCO processes.
Responsible for on-boarding and training new staff and providing proficiency training for existing staff as needed. Develops training materials and maintains manuals, policies and procedures. Collaborates interdepartmentally and with other departments to identify areas for process improvement and proposes solutions. Performs billing functions when necessary.

What you’ll be doing (Core Competencies and Responsibilities): 

Provides on-boarding and training for new employees on requirements such as billing procedures, coding, auditing, posting, PBM (billing, posting and refill center), and patient account calls.

Evaluates the progress of new employees and provides feedback to the RC Supervisor or Manager

With the RC Supervisor and the RC Manager, determines and prioritizes training needs. Conducts training needs analysis when appropriate.

Develops training materials including surveys, quizzes, quality metrics assessments and other tools to evaluate the effectiveness of training and skill development

Creates engaging and valid trainee evaluation exercises that prove successful knowledge transfer.

Provides training to existing RCO staff, including cross –training, in a one-on-one and/or classroom setting.

Develops and maintains a department training manual and maintains the RCO policies and procedures manual.

Serves as initial point of contact for RCO staff regarding policy and procedure questions and/or issues. Escalates to the Manager and Director if indicated or necessary.

Collaborates with the training team and subject matter experts across the enterprise to identify gaps, suggest solutions and implement process improvements and efficiencies. This includes working with the training team, Contact Center and Health Centers.

Works as a liaison between RCO and Clinical Applications to stay current on NextGen PM system upgrades.

Encourages innovation and process improvements within the team. Acts as an advocate for process development needs identified by the team.

Keeps current on all third party billing requirements and changes for insurance types.

Keeps current on all billing and benefit changes for third party insurance carriers

Performs billing functions when necessary.

Participates in the development and implementation of insurance billing procedures and policies for PPGNHI and operations policies for the department

Contribute to additional training projects and special projects as required
We’ll trust you to:

Adhere to the PPGNHI code of conduct and all policies, procedures and protocols

Demonstrate and maintains a high degree of professionalism

Take action to support the affiliate’s commitment to equity, diversity and inclusion.

Support and act in accordance with the PPGNHI customer service standards

Value continuous learning and seeks ongoing training and development



Required Qualifications

You’ll need to have:

Minimum of 2 years of experience as a Medical Insurance Biller required

1- 3 years of staff training experience

Strong analytical, data management and PC skills including working knowledge of Excel, Word,

Outlook, PowerPoint and Adobe Captivate

Demonstrated experience developing training materials, job aids and online tutorials

Knowledge of learning and training practices

Expertise developing, planning, implementing and assessing training

Excellent coordination and organization skills

Ability to use multiple learning methods and link appropriate methods with subject matter

Excellent communication skills for the purpose of knowledge transfer and skill development

Strong problem-solving skills

Ability to handle multiple priorities in a fast-paced work environment

Outstanding customer service and people skills

Highly motivated and energetic professional who enjoys working in a fast-paced environment

Self-starter with the ability to take initiative, achieve results and meet deadlines

Knowledge of ICD 9, ICD 10, CPT, and HCPCS coding required

Preferred Qualifications

Preferred Qualifications

Experience with NextGen EPM & EHR strongly preferred

Education Qualifications

High School Diploma or GED required, college degree preferred

Instructions for Resume Submission

Next Steps:

Please submit an application and resume online. Once your information has been reviewed by our recruitment team, we will reach out by telephone and email to schedule an interview for all qualified applicants. Please continue to check your spam folder for all email communications that may come from our organization.

Apply Online:

Posted: August 23, 2021 at 2:14 PM
Post ID: 62538

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