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Patient Access Service Line Manager
White House Clinics

Location: Richmond, Kentucky
Work Setting: Physician Office
Job Function:
Physician Practice Manager
Job Type:
Salary Range: 50,000+


At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics employees enjoy a competitive wage and robust benefit package including:
Employer Paid Health, Life & Disability Insurance
4 Weeks of PTO
Retirement Plan
6 Paid Holidays

At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. Join us today!

Job Description

The Patient Access Service Line Manager (SLM) is responsible for overseeing day to day departmental operations; maintain responsibility for efficient departmental functionality and act as an intermediary between administration and departmental staff. The SLM implements and communicates improvement processes into departmental teams. The SLM will work in accordance with the federal, state, and local regulations. This position will be responsible for, but not limited to the following:

Oversees Patient Access departmental operations at multiple clinic locations.
Manages daily workflow processes to ensure efficient and effective health center performance.
Administers and monitors standards, policies, and procedures to ensure standardized workflows across clinic locations.
Manages staffing resources; responsible for staff work schedules and monitoring staff timecards.
Manages ordering and inventory tracking.

Responsible for recruitment and selection of departmental staff and team leaders;
Coordinates orientation and training for new staff and monitors staff development.
Ensures successful onboarding for new staff members.

Develops staff through coaching and provides feedback on regular basis.
Instructs departmental staff through regular training.

Conducts team leader evaluations and ensures high quality evaluations for all departmental staff.
Follows staff progress towards evaluation goals; provides assistance and instruction as needed.

Works with Director of Clerical Operations to implement quality improvement initiatives, identifies process improvement opportunities, and presents recommendations and resolutions that align to the organizational strategic pathway to the Director of Clerical Operations.

Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.

Communicates corporate messages and ensures implementation of policies and procedures, routinely shares information with staff, and informs Director of Clerical Operations, COO, Clinical Directors, and appropriate department Service Line Managers on progress of change initiatives.

Leads appropriate meetings, committees, work groups, and etc. as needed.

Ensures departmental compliance; verifies departmental compliance logs are complete and reports departmental data to management team.

Ensures that space and equipment are functional and utilized appropriately; suggests improvements and reports issues to organizational facilities management or appropriate staff in timely manner.

Works collaboratively with organizational leadership to resolve conflicts within and between departments.

Implements lean management principles in departmental problem resolution and change efforts.

Completes special projects as determined by Director of Clerical Operations and COO.

Performs other duties or in other departments as assigned.

Recognizes that the completion of the above listed duties illustrates the employee’s role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.

Required Qualifications

Minimum Work Experience
Minimum three years in a primary care practice, preferably an FQHC. Two years of leadership or supervisory experience preferred.

Preferred Qualifications

Successful applicants must be adept at planning and organization to prioritize activities and meet deadlines. Candidates should be able to monitor team efficiencies and to analyze situations that require effective action. Successful candidates will be able to implement action plans for process improvement, communicate effectively both orally and in writing to a varied audience; in particular the ability to write clear written instructions for staff of varied educational backgrounds. Skill in policy and process development. Preference will be given to candidate with previous medical office experience.

Education Qualifications

Minimum Education
Bachelor’s Degree in nursing, business management, healthcare management, social work or related field.

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Posted: June 9, 2021 at 10:01 AM
Post ID: 61200

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