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Client Success Manager

Location: Remote
Work Setting: Consultant/Vendor
Job Function:
Job Type:
Salary Range: 95K – 110K


The Client Success Manager serves as a liaison between the company and the client, ensuring excellent customer service, client satisfaction, client retention and managing client relationships.  Serves as the subject matter expert regarding clinical documentation integrity as it relates to MS DRG Assurance.  Responsible for the development and oversight of project teams to ensure there is a best-practice approach to project management and client engagement.  Collaborates with the Service Line Leaders and Operations within the company to develop and implement processes and tools to maximize operating efficiency and support excellence in project execution and mentor others in project management best practices.    

Job Description

  • Bachelor’s Degree in HIM or related field  
  • Minimum of 3 years of HIM and/or CDI management; preferred experience in HIM/Revenue Cycle or CDI consulting 
  • Professional demeanor and client facing presentation skills required 
  • Preferred experience or working knowledge of Microsoft Dynamics 365, data, and relational databases 
  • Personable and outgoing; ability to work with sales and marketing team 
  • Strong working knowledge of HIM and CDI systems and experience with multiple EMRs 
  • Superior oral and written communications skills that demonstrate active listening, usage of open-ended questions and effective collaboration 
  • Strong team player and self-starter 
  • Passion for helping others and collaborating with a team 
  • RHIA, RN or other HIM or CDI credential preferred 
  • Experience working remotely required 
  • Excellent oral and written communication skills required 
  • Must demonstrate analytical ability, initiative, and resourcefulness 
  • Ability to work independently required 
  • Excellent planning and organizational skills required 
  • Teamwork and flexibility required 
  • Be proficient in Microsoft Programs (Word, Excel, Power Point, SharePoint, etc) 

Education Qualifications

Medical, Dental, Vision


Flexible Spending Account


Laptop and other equipment provided

Apply Online:

Posted: October 26, 2020 at 4:43 PM
Post ID: 55607

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