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Record Integrity Specialist

Location: Lincoln, Nebraska
Work Setting: Hospital
Job Function:
HIM Specialist
Job Type:
Salary Range: $14.00 – $20.00/hourly


The primary focus of this role is to maintain the accuracy, reliability, and integrity of the electronic master patient index (EMPI) and of the electronic health record (EHR), and by extension of the patient portal account.   Safe care delivery, clinical coordination, data exchange, and protection of personal health information (PHI) are just a few of the critical elements that rely upon the integrity of the EMPI and the EHR, making this a critical role.  This position will be responsible for the EMPI maintenance, facilitation of Chart Correction functions, and patient portal support for all Bryan Health clinical entities. This position requires the incumbent to consistently maintain privacy and confidentiality of all patient health information, collaborate with clinical and clerical personnel as well as patients, and ensure high levels of accuracy and attention to detail.

Job Description

*Commit to the mission, vision, beliefs and consistently demonstrate our core values.
*Research potential duplicate or overlay medical records, and merge or unmerge as appropriate, based on requests received and on the potential duplicate report generated by the EHR system.
*Coordinate with multidisciplinary team in identification and resolution of urgent erroneous admission (overlay) scenarios. This includes providing direction to multiple stakeholders about what steps to take with medical record documentation in order to ensure patient safety, reviewing and confirming corrections made by clinical users, and ensuring that down-stream systems receive the necessary updates.
*Manage and execute correction tasks including correcting scanned documents, deceased patient updates, demographic updates, and performing patient contact moves to move patient data and reconcile information manually as appropriate.
*Assist clinical users in making chart corrections as needed.
*Work the “complaints and compliments” work queue from the patient portal, forwarding and responding to messages as appropriate.
*Respond professionally and courteously to patient requests for assistance in ongoing use of patient portal, to include activation requests, proxy requests, password resets, and general usage questions.
*Manage entire process relating to requests for medical record amendment, from receipt of request through final response and downstream notification of accepted amendment requests.
*Take support calls from provider portal users and resolve or escalate concerns as appropriate.
*Use good listening and critical thinking to understand issues and appropriate resolutions.
*Serve as an organizational resource for issues involving chart correction, identity, patient portal, and provider portal.

Required Qualifications

High school diploma or equivalency required.  Additional post-secondary course work preferred.  Registered Health Information Technician (RHIT) designation preferred.  Minimum of two (2) years’ experience related to health information, release of information, patient registration or patient billing required.  Prior customer service experience preferred.  Minimum of two (2) years’ experience with Microsoft Office applications and web-based applications required. One year of experience working within an electronic health record required.

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Posted: October 17, 2018 at 5:53 PM
Post ID: 31856

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