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Troubleshooting Decision Form

Troubleshooting Decision Diagram

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Are you seeing any errors?

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Have you tried using a different browser?
Please try another browser before moving on.
Are you seeing the same problem with the other browser?

The other browser may be an old version or the cache may need to be cleared. Follow the steps below to do a "hard refresh."

  • Chrome, Firefox, or Edge for Windows: Press Ctrl+Shift+R.
  • Chrome or Firefox for Mac: Press Shift+Command+R.
  • Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
  • Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.
Did that solve the problem?

Great! I'm glad we could help. Please let us know if you need further assistance.

Are you using your employer's internet network?
Have you tried using your phone or a computer not on your employer's network? Make sure you're not connected to their wifi.
Please try using your phone or a computer not on your employer's network.
Are you having the same problem on your phone or another computer not on your employer's network.

Your employer's firewall may be preventing the form from displaying properly. You may need to talk with your IT department for a resolution.

Do you know if anyone else is experiencing the same problem?

Try doing a hard refresh. Make sure you do it in the tab/window of the page you are having problems with.

  • Chrome, Firefox, or Edge for Windows: Press Ctrl+Shift+R.
  • Chrome or Firefox for Mac: Press Shift+Command+R.
  • Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
  • Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.
Did that solve the problem?

Great! I'm glad we could help. Please let us know if you need further assistance.

Sorry to hear that. We need you to please answer a few more questions before you submit the form.
Select your browser(s).
What device(s) were you using? (Select all that apply)
Select the operating system (if known).
Select the operating system (if known).
Select the operating system (if known).
Select your iPhone.
Select the operating system (if known).
Select your iPad.
Select the operating system (if known).

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Thank you for filling out the Troubleshooting Decision Form. We will take a look at the problem you reported and see what we can do.

We will get back to you as soon as we can!